ITIL Foundation Training Course

ITIL Foundation Certification is the most demanded Initial Step Recognized program for IT Professionals. In Today’s Era, Every IT company wants a qualified cum management material person on IT Desk who can easily manage the Infrastructure of company.

Haworth Solutions Provides ITIL Foundation Training Course in such a Well manner that Candidate can crack the Axelos Exam in just 3 days. Haworth Solutions ITIL Trainers are so much specialize in training execution that they can easily handover the best case study to candidates as per their industry.

Haworth Solutions has 98%* Certification Exam Pass Out record in last 3 years. Haworth Solutions Provides Niche level of training with support of Training Aids and Course material. Haworth Solutions also offers Blended Model of Training Program to candidate who feels challenge to attend classroom training session.

After ITIL, Candidate may get 40-50% Increment in their Salary. Also, candidates can start their career in managerial position.

Key features

Training by IT Experts
98% Certification Exam Pass out
Case Study Base Training Outline
Training Aids
Career Counselling
Blended Model of Training Program
At least 40% Growth in Salary
Get Certification in 3 Days

Module 1: Course Introduction

Student and Instructor Introductions
The Service Lifecycle
Course Learning Objectives
Course Agenda
ITIL Qualification Scheme
Case Study

Module 2: Service Management as a Practice

Module Learning Objectives
Topics Covered in this Module
Best Practices in the Public Domain
ITIL as a Good Practice
Concept of Service
Concept of Service Management
Processes and Functions
The RACI Model
Roles and Responsibilities
Module Summary

Module 3: Service Lifecycle

Module Learning Objectives
Topics Covered in this Module
The Service Lifecycle
Basic Concepts of Service Strategy
Basic Concepts of Service Design
Basic Concepts of Service Transition
Basic Concepts of Service Operation
Basic Concepts of Continual Service Improvement
Exercise — The New Swimming Pool
Module Summary

Module 4: Service Strategy

Module Learning Objectives
Service Strategy in the Lifecycle
Topics Covered in this Module
Basic Concepts of Service Strategy
Principles and Models of Service Strategy
Processes of Service Strategy
Module Summary
End of Module Quiz

Module 5: Service Design

Module Learning Objectives
Service Design in the Lifecycle
Topics Covered in this Module
Basic Concept of Service Design
Principles and Models of Service Design
Processes of Service Design
Exercise — Crossword
Module Summary
End of Module Quiz

Module 6: Service Transition

Module Learning Objectives
Service Transition in the Lifecycle
Topics Covered in this Module
Change Management

Service Asset and Configuration Management
Release and Deployment Management
Transition Planning and Support
Knowledge Management
Exercise — Crossword
Module Summary
End of Module Quiz

Module 7: Service Operation

Module Learning Objectives
Service Operation in the Lifecycle
Topics Covered in this Module
Event Management
Incident Management
Request Fulfilment
Problem Management
Access Management
Service Operations Functions
Exercise — Complaint Handling and Service Recovery
Module Summary
End of Module Quiz

Module 8: Continual Service Improvement

Module Learning Objectives
CSI in the Lifecycle
Topics Covered in this Module
Basic Concepts of CSI
Principles and Models of CSI
CSI - The Seven Step Improvement Process
Module Summary
End of Module Quiz

Module 9: Technology and Architecture

Module Learning Objectives
Topics Covered in this Module
Service Automation
Competence and Skills for Service Management
Competence and Skills Framework
Training
Module Summary

Course Agenda:

Day1	Day2	Day3
1. Course Introduction	5. Service Design	7. Service Operation
2. Service Management as a Practice	6. Service Transition	8. Continual Service Improvement
3. Service Lifecycle	7. Service Operation	9. Technology and Architecture
4. Service Strategy		Exam Preparation Guide
5. Service Design		Course Evaluation
		Exam (optional)

Certification Body: Axelos

After completion of Training Program, Individual can enroll for Axelos Examination of ITIL Foundation.

Individual have to purchase an Exam voucher and take an attempt for Exam.

With Getting 65%, Individual will declare as pass out.

Individual will earn 2 Credits and He / She can move to ITIL Intermediate Certification.

Any Individual who wants to enhance their capability in IT Service Management
Any Professional who wants to gather basic understanding of any IT Framework
IT Programmers and Consultants
IT Operation Executive and Head
Quality Analysts
Process Owner/ Practitioner
IT Freelance Consultant

There is not specific Pre-Requisite for this training and Certification Level.

Abhishek N Kumar

Lean Six Sigma Master Black Belt®, Prince2®, ITIL®, Cobit5®, QMS®, ISMS®, Certified Trainer | Mentor | Educationalist

9:15 am – 5:00 pm

Enquire Now!

FAQ :

Yes we do 100% refunds your paid money if you disagree to join us or dislike our training session before the second session as per your schedule.

For enrollment of 3 or more than 3 Participants, we always offer the discount as per our accounting capability.

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